Frequently Asked Questions

About My Consoles

RGH is a hardware modification that allows your Xbox 360 to run custom firmware, homebrew software, and a curated game library - all from the internal hard drive. It's a permanent, hardware-level mod that doesn't require any ongoing software.
I currently specialize in Xbox 360 Slim builds.
My Full Library Setup includes a FULL 10TB library of Xbox 360 titles - thousands of high quality games, ready to play. You can view the full game list via the spreadsheet linked on the product page.
While the exterior condition of each console may vary, every build is fully refurbished on the inside. All fans and ports are thoroughly cleaned, and fresh thermal paste is applied to ensure optimal performance and longevity.

What Stealth Server Should I Choose?

A stealth server allows your RGH Xbox 360 to connect online safely, letting you sign in to your Xbox Live profile and play online multiplayer as you would on a normal Xbox 360.
Proto is the best option for most people. It's simple, stable, and easy to use with no fancy UI or mod menus. If you want a plug-and-play experience, Proto is the right choice.
XBGuard is more advanced and designed for users who want extra features and control. It offers a wide range of mod menus and changes the Xbox interface slightly. If you're new or just want something easy, choose Proto. If you want more control and extra features, choose XBGuard.

Ordering & Add-Ons

Due to high demand and the custom nature of my builds, I always have a backorder. Every console is made to order, ensuring each one receives the time and attention it deserves. Wait times may vary, so please reach out for the most up to date estimate.
You can customize your build with add-ons like an extra controller and power supply directly on the product page. Add-ons are reflected in the total price before checkout.
Yes! If you have specific requests beyond our standard configurations, reach out before placing your order and we'll do our best to accommodate.

Shipping

Yes — I offer free shipping on all orders within the United States.
I can accommodate international orders on a case-by-case basis. Please contact me before ordering for a custom shipping quote at thatoneconsolemodder360@gmail.com.
Domestic orders typically ship within 3–5 business days after processing. You'll receive a tracking number once your order is on its way.
You received two tracking numbers because I ship consoles and hard drives separately. This ensures each item is handled with care, as hard drives are sensitive components that require extra protection to arrive safely.

Warranty & Returns

Yes. All builds come with a warranty covering hardware defects. Please contact me within the warranty period if you experience any issues.
I accept returns on defective units within 30 days of delivery. The console must be in its original condition. Custom or personalized builds may be subject to a restocking fee.
Contact me directly and we'll troubleshoot together. If the issue is covered under warranty, we'll repair or replace the unit at no cost to you.

Support

You can reach us through the contact form on our website or by emailing us directly. I typically respond within 1–2 business days.
Absolutely. I'm happy to walk you through getting started with your new console. Just reach out and I'll help you get up and running.